Privacy

What we store

For coach accounts:

• Name, email address and password. Passwords are held by our authentication service and are never readable by us.
• Business name, specialization, bio, profile photo, time zone, preferred units and notification settings.
• The workout plans, exercise library, check-in templates, progress entries and private client notes the coach creates.

For client accounts:

• Name, email address and password, plus the details their coach enters: goal, training experience, start date and status.
• Workout sessions they log, check-in answers, and measurements such as weight, body fat and waist.
• Progress photos they upload, and a profile photo if they add one.

Technical data needed to keep you signed in and to run the service is processed as well, such as your session token and the time of your visit.

Progress photos

Progress photos are stored privately. They are not at a public web address: they sit in private storage and are shown to the client and their coach through short lived links.

Who can see what

• A coach sees their own clients, plans, check-ins and progress. Never another coach's.
• A client sees their own plan, check-ins and progress, and the basic details of their coach.
• Private coach notes are visible to that coach only.
• Our team can reach account data only where needed to run or support the service.

Email we send

Account emails (invitations, verification, password resets) and, while they are switched on, check-in reminders and coach feedback notifications. Email notifications can be turned off in your profile, or in one click on the unsubscribe page.

Cookies and measurement

Necessary cookies keep you signed in. Optional measurement runs only if you accept it in the cookie bar. The cookie notice has the detail.

How long we keep it

Data stays while the account is open. When an account is deleted, the account record and the data tied to it are removed, and backups are overwritten on a rolling basis.

Payments

Coach plan payments are handled by Paddle.com, our reseller and Merchant of Record. Paddle collects card and billing details directly and processes them under its own privacy notice. We receive the name, email address, country, plan and payment status, never the full card number. Payments from clients to their coach happen outside CoachBoard, through the coach's own payment link.

Deleting an account

Write to contact@coachboard.fit from the address on the account and ask for it to be deleted. Coaches can also ask us to delete a single client record. We confirm when it is done.

Your choices

You can correct your own details, change your units and turn notifications off in your profile. You can ask for a copy of the data held about you, or ask us to correct or delete it, at the address above.